At first glance, scoring doctors based on patient satisfaction surveys sounds like a good idea. It's logical to assume that doctors would be more highly motivated to provide the best possible care if they knew they were going to be graded by their patients. Unfortunately, it turns out that patient satisfaction scores may be causing more harm than good.
There’s no way around it – patients are spending time online. They’re seeking medical information, researching doctors, writing physician reviews, and making their voices heard. According to a 2014 consumer survey, 84% of patients use online reviews to evaluate physicians, and the majority of patients use reviews as the first step in choosing a provider.