Interim Physicians Blog

Dr. Ken's Corner: The Disconnect Between Patient Satisfaction and Quality Care

Posted by Ken Teufel M.D. on Jul 27, 2016 11:28:30 AM

Since 2012, the Centers for Medicare and Medicaid Services (CMS) has been using a carrot-and-stick approach intended to encourage hospitals to improve the quality of their care. “If you rate high on our patient satisfaction survey,” says CMS, “we’ll pay you a bonus. Rate low, and we’ll penalize you with a pay cut.” With hundreds of thousands of dollars at stake, hospitals are finding new and creative ways to make sure their patients are happy “customers”: chef-inspired food services, premium movie channels, valet parking, and well-coached, smiling nurses.

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Topics: Centers for Medicare and Medicaid Services (CMS), Dr. Ken's Corner, Dr. Ken Teufel, locum tenens, patient satisfaction, quality care

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